Last updated: December 2020
Our relationship
Explore Your Backyard is committed to ensuring your personal information is protected. Your security and privacy are of the utmost importance to us. We have reviewed and updated our privacy and data policies and procedures to comply with the requirements of the General Data Protection Regulation in force as of 25 May 2018 (GDPR) and the New Zealand Privacy Act 2020. Explore Your Backyard is the data controller in terms of the GDPR and our registered address is set out below. The privacy policy statement that follows explains how we use the information you supply, what you can expect to be asked to provide, and the security of your information.
What personal information we collect
At Explore Your Backyard we collect information as part of the booking process to provide you with our personal services as promised. However, you are welcome to browse our website without providing any personal information. At the first point of contact with us, we collect your name and contact details (including, but not limited to, your email address, postal address and telephone numbers). Once your booking with us is confirmed, we request further detailed personal information to allow us to provide you with an extraordinary adventure travel experience. This additional personal information may include your date of birth, emergency contact, dietary preferences and requirements, medical information, passport, travel insurance and flight details.
Images & video
In accordance with the GDPR and the privacy and data protection rules applicable to New Zealand, Explore Your Backyard will not use photos or videos (or any other personal information) of any of its clients for publicity, or any other purposes without first obtaining the consent of those clients.
Why we collect your personal information
We use this information to contact you in relation to your trip plans, to send occasional related emails, answer your requests for information and maintain our relationship with you.
We use the additional more detailed personal information you provide once you have booked a trip with us, to deliver a trip tailored to your specific needs. We obtain information about your physical health to ensure your personal health and safety is protected at all times throughout the trip. We pass dietary information on to your guides, hotels and restaurants ahead of time, so your needs can be accommodated. We use your passport and flight information to arrange necessary transportation before, during and after your trip with us, to ensure a seamless and hassle-free experience.
We do not send unsolicited emails. However, we may send you emails related to your booking and your trips with us.
We have an e-mail newsletter which is regularly updated. On signing up to receive this, we ask you to provide us with your name and email address. If you no longer wish to receive e-newsletters, you may opt-out of them by unsubscribing using the link provided at the foot of every newsletter.
Protecting your Information
Any information given is stored in our secure database with no access to unauthorised users. We have passwords, encryption services and firewalls as protection. That said, we are unable to 100% guarantee the safety of any data transmitted to us via the Internet. Your information is accessible by authorised employees only and remains the confidential property of Explore Your Backyard at all times.
We do not sell, rent or deal in any information we hold about you and will only provide your personal information to third parties with your express consent and at your direction. We do share relevant personal information about you with our third-party suppliers and associated companies, enabling us to provide our services to you throughout your trip. This relevant information is also shared with your trip guide as appropriate to ensure your safety and comfort on your trip (e.g. relevant medical and dietary information).
Explore Your Backyard only retains your personal information for as long as it is required to fulfil the purposes for which we have initially collected it.
Explore Your Backyard has a “Data Protection Officer” who is responsible for all matters relating to privacy and data protection. The Data Protection Officer can be reached in the following ways:
Data Protection Officer
Explore Your Backyard Ltd
PO BOX 5158
Napier 4145
New Zealand
safari@africanencounters.co.nz
In accordance with the GDPR and New Zealand’s Privacy Act of 2020, you have the right to access any information held about you. We will provide you with a copy of the information we hold about you in an electronic, easy to read form unless your request specifies otherwise. In order to comply with this request, we may ask you to verify your identity. We will not charge any administrative fee for satisfying your request. If you would like to request a copy of this information, please contact us using any of the methods already mentioned above.
If you believe that the information that we hold about you is incorrect or incomplete you can contact us to rectify and update that information. If you no longer wish us to possess your personal information you can simply contact us, and we will permanently delete all information held about you. If you feel we have not complied with this Privacy Policy or you are concerned about our data collection practices again, please contact our data protection officer.
We take the collection and protection of your personal information seriously and any complaint will be investigated and responded to within 30 working days. We will take any appropriate measures to address the complaint if it is found to be justified, including amending our policy and practices.